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Help Us Get a Clearer Picture of Challenges Facing Expats in Hainan

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Help Us Get a Clearer Picture of Challenges Facing Expats in Haikou

If you’re an expat living in Hainan, your experience matters.

This questionnaire is designed to better understand the real-life challenges expats face on the island, whether it’saling with housing, healthcare, education, work, or day-to-day life. The aim is to identify where things are working and where change is needed.

Your input will help inform efforts to improve support, services, and quality of life for the international community in Hainan.

It’s straightforward and only takes a few minutes to complete.

Expat Questionnaire

Part I. Basic Information

Why did you come to Hainan?

2. Are you a resident of Hainan?

Part II. Daily life and work for foreign nationals living in Hainan

3. Have you applied for Permanent Residency?

3.1 Have you applied for a Residence Permit?

4. If you have a Residence Permit, what type of Residence Permit do you hold

5. Where do you live?

6. In your day-to-day life, what language do you use to communicate?

7. Do you feel that you often see foreign language signage at Hainan's public venues?

7.1. The foreign language signage at Hainan's public venues is accurate?

8. Do you feel that public venues in Hainan do a good job at providing non-Chinese language services for foreign nationals?

9. As a general rule how satisfied are you with the the provision of non-Chinese language services in Hainan?

10. In terms of non-Chinese language services, what aspects do you think need improvement or enhancement? [Pick as many as are applicable]

Part III. Life Services

11. In your day-to-day life in Hainan, which of the following services have you used? [Pick as many as are applicable]

12. As a general rule, how satisfied are you with the convenience of life in Hainan?

13.1. While in China, have you ever been refused services or charged extra on account of your nationality?

13. In terms of life services, what aspects do you think need improvement or enhancement? [Pick as many as are applicable]

14. Have you ever gone to a government agency to handle administrative matters?

15. Please recall the last time you went to a government agency to handle administrative matters. Was it resolved in one go?

16. Was the issue subsequently resolved effectively by the relevant departments?

17. How often do you use Hainan's online government services (such as the international version of the "Haiyiban" app)?

18. Have you ever heard of or used the Hainan Free Trade Port Talent Services "One Stop" service?

19. As a general rule, how satisfied are you with the convenience of handling government affairs (such as visas, residence permits, social security, work permits, driver's licenses, tax payments, etc.) in Hainan?

20. In terms of government services, what aspects do you think need improvement or enhancement? [Pick as many as are applicable]

20.1. In terms of government services in Hainan, have you ever been refused help or told you couldn’t do something on account of your nationality?

Part IV. Transportation Services
21. How do you get around in Hainan? [Pick as many as are applicable]

22. As a general rule, how satisfied are you with the convenience of Hainan’s transportation services?

23. In terms of transportation, what aspects do you think need improvement or enhancement? [Pick as many as are applicable]

Part V. Financial Services

24. Have you opened a bank account at a local bank in Hainan?

25. In your day-to-day life, what payment method do you use most often?

26. As a general rule, how satisfied are you with the convenience of Hainan’s financial services?

27. In terms of financial services, what aspects do you think need improvement or enhancement? [Pick as many as are applicable]

27.1. In terms of financial services in Hainan, have you ever been refused help or told you couldn’t do something on account of your nationality?

Part VI. Employment and Entrepreneurship Services
28. Are you currently working at, investing in, or starting a business in Hainan?

29. How much do you know about Hainan's policies supporting foreigners in work, investment, and entrepreneurship?

30. As a general rule, how satisfied are you with the convenience of working, investing or starting a business in Hainan?

31. In terms of work, investment or entrepreneurship, what aspects do you think need improvement or enhancement? [Pick as many as are applicable]

32. In terms of employment and entrepreneurship services in Hainan, have you ever been refused help or told you couldn’t do something on account of your nationality?

Part VII. Tourism Services
33. Outside of work-related purposes, do you travel around Hainan?

33.1. Do you often travel around Hainan for work-related purposes?

34. When traveling around Hainan, do you stay in hotels?

35. When staying in hotels in Hainan, have you encountered any of the following? [Pick as many as are applicable]

36. Have you ever bought duty-free goods in Hainan?

37. When shopping duty-free, have you encountered any of the following? [Pick as many as are applicable]

38. As a general rule, how satisfied are you with Hainan's tourism and leisure facilities?

39. In terms of tourism services, what aspects do you think need improvement or enhancement? [Pick as many as are applicable]

40. Would you recommend Hainan to your friends or colleagues to live, work or travel?

41. In terms of Hainan’s travel and tourism marketplace, have you ever been refused help, told you couldn’t do something, or charged extra on account of your nationality? A. No B. Yes (please provide more details)

Part VIII. Comments and Suggestions
42. Which aspect do you think Hainan needs the most improvement in?

In order to help Hainan build a more livable and business-friendly environment, and improve the convenience of day-to-day life for foreign nationals, given your experience in other cities in China or other countries around the world, what specific facilitation measures do you hope Hainan can learn from?

Part IX Background Information
43. What is your nationality?

44. What is your age?

45. What is your occupation?

46. What is the approximate range of your average monthly income (in CNY)?

Thank you for your strong support and active cooperation in filling out this survey!

Related article: Hainan Welcomes First Independent Foreign University with Opening of Bielefeld University of Applied Sciences

Hainan Welcomes First Independent Foreign University with Opening of Bielefeld University of Applied Sciences – TropicalHainan.com
Hainan Bielefeld University of Applied Sciences, the first independently established foreign university in Hainan Free Trade Port, has officially opened its doors, with four degree programs and a new campus …
www.tropicalhainan.com
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