If you are a new patient, you will need to establish a Patient ID Number before you can receive healthcare services at Haikou People’s Hospital.
Below are three ways you can complete this process:
1. WeChat registration
2. In-person registration
3. Online e-mail registration form
Option 1: WeChat registration
Patients can register for a new patient ID using the hospital public WeChat account, which can be found by typing ‘海口市人民医院’ in the search box for new Contacts.
You can see a previous article from the hospital about online appointment booking (see here).
Note: the WeChat platform is in Chinese language only, so we recommend you get help from a friend or colleague who can read Chinese.
Option 2: In person registration
If you need a same-day urgent visit, please call the English-speaking nurse at 0898-6615-1024 (Monday to Friday, 08:00-12:00 and 14:30-17:30, closed on weekends and public holidays).
While the hospital will do their best to accommodate you, expect to wait until after patients with scheduled appointments have been seen first.
For medical emergencies, call 120 or go directly to the nearest emergency department.
During routine hours (Monday to Friday, 08:00-12:00 and 14:30-17:30) go to the Patient One-Stop Service Desk located in the ground floor lobby of the Outpatient Clinic building.
If you need English assistance, you can go to the International Clinic on the 4th floor, and staff will help you fill in a paper registration form, after which you can complete the registration process on the ground floor and pay your visit fee.
You will need to bring:
1. Health code: A Green Hainan Health Code on your mobile phone is required to enter all hospitals in Hainan according to pandemic control and prevention regulations.
2. Mask: All hospitals require a mask to be worn at all times in hospital facilities.
3. Passport: Your valid passport (original).
4. Mobile phone number: Your current mobile phone in China (no international numbers) where you can be reached immediately in case of abnormal results.
5. Current address: Your current address where you are living in China.
6. Payment method: the hospital accepts WeChat and Alipay mobile payment, Chinese bank cards, and Chinese yuan currency in cash (thry cannot accept foreign currency, foreign bank cards, or international credit cards at this time).
We recommend that you arrive at least 45 minutes before closing time to allow enough time to complete the registration process.
PLEASE NOTE: Any patients with a ‘Yellow’ or ‘Red’ Hainan Health Code, or a fever of 37.3 C or higher and/or other symptoms concerning for COVID-19 infection (cough, sore throat, body aches, diarrhea) MUST go to the nearest 24-hour Fever Clinic to be evaluated and tested for COVID-19.
Copy and paste 海口市人民医院发热门诊 into Didi to go to Haikou People’s Hospital 24-hour fever Clinic
Option 3: Online email registration form
It is recognised that some patients have difficulty navigating the hospital WeChat public account in Chinese, and it may be inconvenient to come for in-person registration without an appointment.
The International Clinic team has created an English online registration form for your convenience.
Please see ‘Read More’ link at the end of this article. Please allow 3 business days (excluding public holidays) for processing. Your new Patient ID will be sent to you via email, after which you can schedule an appointment.
I am an existing patient. Can you help me find my Patient ID number?
If you have lost your Patient ID number, please call the International Clinic at 0898-6615-1024 and provide your full name, mobile phone number, date of birth, and passport number.
Staff will do their best to help you locate the ID number.
However, in some cases if they are unable to retrieve it, you will need to go in person to resolve the issue or create a new ID number via one of the methods above.
We hope this article has been helpful to create a smoother, more convenient process for the new international patients to book appointments.
If you have any difficulties completing the process above, the international clinic staff would be happy to guide you through the process.
Haikou People’s Hospital
Outpatient Building, 4th Floor
43 Renmin Avenue, Haikou, Hainan 570208 海口市人民医院海南省海口市美兰区人民大道43号
Regular business hours: Monday to Friday, 08:00-12:00 and 14:30-17:30 (closed on weekends and official Chinese public holidays).
International Clinic phone number: 0898-6615-1024 (business hours only).
Hospital main phone number (Chinese language only): 0898-6615-1001.
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