On October 30, the Hainan Government Service Center announced that various government service hotlines in Hainan Province have been integrated and merged into the 12345 number.
As of November 1st, 2021 the following service numbers have now been integrated into the 12345 hotline number
12396 Science and Technology Public Welfare Service Hotline
12336 Natural Resources Illegal Reporting Hotline
12312 Business field reporting and complaint consulting service hotline
12301 Tourism information service hotline
12349 Civil affairs service hotline
12300 Hainan Telecom user appeal acceptance center
12356 Population and family planning laws and regulations consultation
96119 Fire hazard reporting and complaint hotline
12322 Earthquake prevention and disaster mitigation public service hotline
The following department numbers are still active and can also be contacted directly through the 12345 hotline
12320 Public health service hotline
12318 Cultural market reporting hotline
12317 Anti-poverty monitoring and rural revitalization consulting service platform
12367 National Immigration Administration consulting service hotline number
The following five hotlines have been integrated into the national 12315 complaint platform.
Queries and complaints regarding the 12315 hotline can also be made by contacting 12345.
12315 Consumer complaint and reporting hotline
12365 Quality and technical supervision hotline
12331 Food and drug complaint reporting hotline
12358 Price supervision and reporting hotline
12330 Intellectual property rights protection assistance and reporting complaints public service hotline
Related article: Calling the 12345 number with noise complaints
If you would like to make a comment or complaint about any aspect of living or working in Hainan Island, we’d love to hear from you. Please keep it polite and to the point.
