Saturday, July 5, 2025
30.5 C
Haikou

How to Book Overnight Train Tickets from Sanya to...

As of July 1st, 2025, China Railway has implemented a new train schedule that significantly improves connectivity between Sanya and Shenzhen. The Z8006/7 and Z8008/5 trains, have been extended to reach Sanya Station, providing an overnight journey between these two major cities ...

How to Dodge the Worst of May Holiday Traffic...

Plan your May Day trip smartly! Avoid traffic jams on Hainan highways with peak travel tips, scenic detours, and travel advice for a smooth holiday ...

Explore Hainan on a Budget: Special May Day Sightseeing...

Celebrate May Day holiday with unforgettable budget sightseeing bus tours across Hainan! Take advantage of limited-time special offers on five exclusive routes, plus extra discounts on popular island and rainforest tours …

Starting March 20, All New Energy Vehicles Entering Hainan...

Starting March 20, Xuwen Port will no longer handle ferry services for new energy vehicles. Instead, all such services will be managed exclusively by Hai’an New Port ...
spot_img
HomeExpats in HaikouWho should you...

Who should you call with noise complaints? it’s as easy as 12345

Ever wondered who you should call to deal with the noise from your neighbours 6 am DIY projects on a Saturday morning, or maybe you have a great suggestion to improve public services and city life. Calling the 12345 public service hotline number is the best way to go.

The 12345 hotline number is a government service convenience number that is set up by local municipal governments to accept and deal with public service enquiries and settle complaints.

The number is open 24 hours a day 7 days a week has English speaking operators and is a direct link to the Mayor’s duty office.
 
According to the General Office of the State Council, government service hotlines across all provinces in China will be integrated into the 12345 number.

The number will amalgamate 32 local government hotlines and it is directly connected to emergency lines such as 110 Police, 119 Fire, 120 Ambulance and 122 traffic police.

What is the 12345 hotline number for?

public services 12345

Residents and tourists across Hainan can call the number with queries on consumer rights protection, report economic violations and ask for help, enquire on policies, advise on public services and settle complaints.

The line acts as a bridge between the public and the government and users can contribute advice on public management, public services and the city’s development through the hotline.

According to a recent online report from Haikou Daily, the Haikou City number accepts up to 20,000 calls a day and the hotline WeChat official account has reached over half a million messages.

Some of the well-known issues that are reported are neighbourhood disputes, noise complaints and road management amongst others.

In one report we found online, a concerned citizen called the number about a restaurant that had an illegally built outbuilding with a roof in disrepair, seriously putting the public’s safety at risk.  

In less than one week after calling the hotline the illegal structure was deconstructed.

Incorporated into the Haikou number are 78 functional departments, street communities, airports, ports and other units.

When calling the number, it is best to have the following information ready before hand. This ensures the 12345 hotline can best deal with your query.

Location of incident

Time with details

Key person involved

Describe the cause of the incident.

How would you like to be helped

Process of making a 12345 hotline number call

Caller registration

When you first call 1235, the following information will be gathered by hotline staff, the caller’s name, unit, telephone number, time.

Upon calling the hotline, you are more likely to be greeted in Chinese. They do have English speaking operators, as soon as they establish you are speaking English, you will be transferred or they will call you back, just be patient.

How queries are handled through the 12345 hotline number

For questions with clear policy provisions, the callers query should be answered immediately.

For problems that are a little more complicated and need to be dealt with by other departments, the caller will be informed to directly report to the relevant departments.

The call could be redirected to the correct department for handling your query or the 12345 number will handle it internally and give you feedback.

Some problems that cannot be handled immediately will need to be handled (solved) within a time limit, if this is the case then the caller will be informed.

For problems involving more than two departments, the mayor’s hotline office shall specify a department to take the lead in handling, or the mayor’s hotline office may take the lead in coordinating the relevant departments to handle.

Major and emergency incidents endangering the safety of people’s lives and property reported by the public through the hotline, the situation should be immediately dealt with.

Other provinces may differ slightly in feedback times but in Hainan, the relevant departments assigned to deal with the callers query should be informed within 30 minutes after registration.

Feedback from the 12345 hotline

When a caller uses 12345 and registers a complaint/query, as soon as the hotline has dealt with the issue, it is their responsibility to give you feedback.

Generally in most cases, feedback will be given within 7 working days.

For more difficult matters this can be extended up to no more than 30 days.

Urgent and emergency matters should be dealt with and feedback will be given as soon as possible.

After the undertaking unit or department reply with a result, if conditions permit, the mayor’s hotline duty office will relay the feedback to the caller by telephone or in writing.

In some cases the undertaking unit and department will directly reply the result to the caller.

For queries that are handled in an unsatisfactory manner, late, do not meet the requirements or fail to come to a result, the 12345 hotline number will deal with the individual matters and departments accordingly.  

For matters that have had a mass of callers reporting the same issue, the mayor’s hotline duty office have the authority to directly authorize relevant departments and media outlets to investigate and handle the situation.

Have you had to call 12345 before? Let us know in the comments below how it went.

Related article: Haikou Wormhole Library the first of 16 seaside pavilions to be completed

Tropicalhainan.com launched it’s official mini programme and WeChat account, scan the Qr code to keep up to date with news, sports, entertainment, travel, opinion and more.

Mini programme ad for middle of articles

Leave a Comment:

Make-a-comment-or-complaint
Comment

- Advertisement -

spot_img

Related articles:

How to Book Overnight Train Tickets from Sanya to Shenzhen: A Complete Guide

As of July 1st, 2025, China Railway has implemented a new train schedule that significantly improves connectivity between Sanya and Shenzhen. The Z8006/7 and Z8008/5 trains, have been extended to reach Sanya Station, providing an overnight journey between these two major cities ...

Investment Opportunity: Haikou Hainan Digital Health Port Project

Find out more about Haikou’s landmark healthcare investment opportunity at the Hainan International Digital Health Port. Backed by the Free Trade Port’s incentives, the project integrates health education, advanced medical services, and pharma-device trade to foster a digital medical ecosystem …

Hainan University Summer Vacation schedules 2025

Universities across Hainan have begun releasing their summer vacation schedules for 2025. According to official academic calendars, the start dates vary due to differences in teaching arrangements. Some schools will begin their break as early as the end of June, while most are set to start in early July ...

Hainan Free Trade Port Opens Customs Declaration Sector to Foreign Companies Without Local Legal Entity

While not glamorous, customs declaration is the backbone of international trade. To "engage in customs declaration business” means to provide professional services that help importers and exporters handle all the formalities and paperwork required by customs authorities when goods cross international borders …
[tds_leads title_text="Get weekly email updates for new articles published!" input_placeholder="Your email address" btn_horiz_align="content-horiz-center" pp_checkbox="yes" pp_msg="SSd2ZSUyMHJlYWQlMjBhbmQlMjBhY2NlcHQlMjB0aGUlMjAlM0NhJTIwaHJlZiUzRCUyMmh0dHBzJTNBJTJGJTJGd3d3LnRyb3BpY2FsaGFpbmFuLmNvbSUyRnRyb3BpY2FsaGFpbmFuLXByaXZhY3ktcG9saWN5JTJGJTIyJTNFUHJpdmFjeSUyMFBvbGljeSUzQyUyRmElM0Uu" msg_composer="error" msg_pos="form" msg_space="30px 0 0 0" msg_padd="10px 20px" unsub_msg="WW91J3JlJTIwYWxyZWFkeSUyMHN1YnNjcmliZWQlMjB3aXRoJTIwdGhpcyUyMGVtYWlsJTIwYWRkcmVzcyE=" display="" el_class="td-leads-amsonia" gap="10" input_border="1px" all_btn_border="1px" tdc_css="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" f_title_font_family="976" f_msg_font_family="976" f_input_font_family="976" f_title_font_size="eyJhbGwiOiIyNCIsInBvcnRyYWl0IjoiMjAiLCJwaG9uZSI6IjIwIn0=" f_title_font_line_height="1.2" f_title_font_weight="700" f_msg_font_size="eyJhbGwiOiIxMiIsInBvcnRyYWl0IjoiMTAifQ==" f_msg_font_line_height="1.2" f_msg_font_weight="400" f_input_font_size="eyJhbGwiOiIxNiIsInBvcnRyYWl0IjoiMTQiLCJwaG9uZSI6IjE0In0=" f_input_font_transform="" f_input_font_line_height="1.2" f_msg_font_transform="uppercase" f_msg_font_spacing="2" f_unsub_font_family="976" f_btn_font_family="976" f_unsub_font_size="10" f_unsub_font_spacing="2" f_unsub_font_weight="400" f_unsub_font_transform="uppercase" f_btn_font_line_height="1.2" f_btn_font_weight="400" f_btn_font_spacing="2" f_btn_font_transform="uppercase" f_unsub_font_line_height="1.2" f_btn_font_size="10" btn_bg="var(--amsonia-off-white)" btn_color="var(--amsonia-gray)" btn_color_h="var(--amsonia-primary-color)" all_btn_border_color="var(--amsonia-gray)" btn_border_color_h="var(--amsonia-primary-color)" title_color="var(--amsonia-dark)" input_place_color="var(--amsonia-gray)" input_color="var(--amsonia-dark)" input_bg="var(--amsonia-off-white)" input_bg_f="var(--amsonia-off-white)" input_border_color="var(--amsonia-gray)" input_border_color_f="var(--amsonia-primary-color)" btn_bg_h="var(--amsonia-off-white)" pp_check_border_color="var(--amsonia-gray)" pp_check_border_color_c="var(--amsonia-primary-color)" pp_check_bg="var(--amsonia-off-white)" pp_check_bg_c="var(--amsonia-off-white)" pp_check_square="var(--amsonia-primary-color)" pp_check_color="var(--amsonia-gray)" pp_check_color_a="var(--amsonia-primary-color)" pp_check_color_a_h="var(--amsonia-accent-color)" f_pp_font_family="976" f_pp_font_size="12" f_pp_font_line_height="1.2" f_pp_font_weight="400" msg_succ_bg="rgba(0,0,0,0)" all_msg_succ_border_color="var(--amsonia-accent-color)" msg_succ_color="var(--amsonia-accent-color)" all_msg_succ_border="1px" all_msg_err_border="1px" msg_error_color="var(--amsonia-dark)" all_msg_err_border_color="var(--amsonia-dark)" msg_err_bg="rgba(0,0,0,0)" title_tag="" show_version="" title_space="20"]
Haikou
few clouds
30.5 ° C
30.5 °
30.5 °
67 %
2kmh
14 %
Sat
31 °
Sun
31 °
Mon
30 °
Tue
31 °
Wed
33 °

Cosy Stays Beyond the Ordinary

Relax, Unwind, and Explore Hainan's Hidden Gems

Puerto Libre Tapas: A Taste of Latin and Mediterranean Cuisine

Located in Xiuying District, Haikou, Puerto Libre Tapas brings together Latin and Mediterranean flavors in a relaxed and inviting setting. The warm decor blends Mediterranean charm with Latin energy, making it a great spot for a casual meal or special night out ...

The Paddy Shack: A Taste of Comfort in Chengmai

Tucked away in the quiet streets of Laocheng Town, Chengmai, just outside Haikou, The Paddy Shack is a welcoming spot for anyone craving hearty...

Batumi: A Taste of Georgia in Haikou

Haikou's dining scene just got a flavorful upgrade with Batumi Georgian Food and Wine. If you're looking to try something new, this is the...
spot_img

Bored? Need to get out more?

Latest News ...

“Our Expression” – Li Ethnic Plant Dye & Rattan Weaving Art Exhibition in Hainan

Explore "Our Expression," a showcase of Li ethnic plant dye and rattan weaving from Wuzhishan’s Maodao Township. Open until July 14, 2025, at the Hainan Provincial Cultural Center in Haikou. Includes workshops and activities on June 21–22 …

Magnificent Yahu Rice Terraces or Tourism and Marketing Hype?

Rapid tourism development has transformed what was once a working agricultural landscape into a managed tourist attraction. It has generated significant marketing hyperbole heavily promoting the area far beyond what the actual experience delivers …

Haikou School Closure Status During Typhoon Wutip

Haikou's kindergartens are closed today (Friday, June 13, 2025) due to Typhoon Wutip's impact on Hainan Island. According to the latest Chinese-language sources, Haikou City, along with Ding'an and Tunchang counties, upgraded their typhoon warnings from blue to yellow on June 12th afternoon ...

How Strong Is Topical Storm Wutip? Projected Intensity and Classification

Typhoon Wutip is projected to reach wind speeds of 25 to 33 meters per second (m/s), which corresponds to Beaufort scale levels 10 to 12. This is not considered a "super typhoon" or one of the largest storms, but it is still a "big" storm by general standards …
spot_img

Looking for an international pre-school in Haikou?

Flora's International Preschool has three preschools in the Haikou area. Our schools follow a European curriculum

Continue Reading ...

A Taste of Georgia in Haikou: Wine, Cuisine, and Culture Night at Batumi

On Friday, June 20th, 2025, from 7:00 to 9:00 PM, Batumi will bring a piece of Georgia to Haikou with an event that combines traditional Georgian cuisine, five varieties of Georgian wine, and live music …

“Our Expression” – Li Ethnic Plant Dye & Rattan Weaving Art Exhibition in Hainan

Explore "Our Expression," a showcase of Li ethnic plant dye and rattan weaving from Wuzhishan’s Maodao Township. Open until July 14, 2025, at the Hainan Provincial Cultural Center in Haikou. Includes workshops and activities on June 21–22 …

Hainan to Host 2025 UCI Granfondo World Series Qualifier

The UCI Granfondo World Series includes a new qualifying event in Hainan, in December 2025, offering amateur cyclists a chance to compete for a place at the 2026 World Championships in Japan …

Get weekly email updates for new articles published!

Never miss another important notice or event. Be informed of what you need to know, when you need to know it.