How to book an appointment at the Haikou People’s Hospital

We are pleased to announce that Haikou People’s Hospital’s official WeChat account now supports online appointment booking for patients with foreign passports. Please follow the procedure below. 

First, type “海口市人民医院” (you can copy and paste this directly) in the “Search” box on the Contacts page in WeChat to find our hospital’s official WeChat account.  

When you find the account, you will notice our hospital’s official logo on the left side and a blue certificate with a checkmark denoting that this is the verified official account. After clicking on our account, you must then choose to ‘Follow’ the official account in order to access the functions below.

Note:There are a couple of steps for first time user registration that require being able to read Chinese characters, so you may want to ask a Chinese friend or colleague or family member to assist you before getting started. 

At the bottom center of the hospital’sofficial WeChat account home page, choose “就诊服务”(MedicalServices).

In the pop-up menu, please select the first option, “预约挂号”(Schedule an Appointment), or the second option, “当天挂号” (Same-day Appointment), according to your preference.

Please note: If you select “当天挂号” (Same-day Appointment), a notice will automatically appear.

1. Online same-day appointment bookingis only available at our main hospital location on HaiDianDao;

2. Patients must use their real name to register for appointments; Online same-day appointment booking is not available on weekends;

3. Same-day Morning appointments can onlybe made after 7:30 a.m., Same-day Afternoon appointments can only be made after12:30 p.m.

4. Cancellation of same-day appointments requires going in person to the cashier desk to print your receipt, then ask your doctor to sign the receipt to cancel the visit, then return to the clinic appointments desk downstairs; morning bookings can only be cancelled prior to 12:00, afternoon bookings prior to 17:30.

 Please click on “我知道了” (I understand) to proceed. 

Next you will be directed to a list of all the hospital departments’ various clinics. Please scroll down the menu on the left side of the page until you find “International Clinic” in English at the bottom left. 

When you select “International Clinic”, a second “International Clinic” option will appear on the right side of the screen. After selecting this option, you will be directed to our clinic’s appointment page. 

After reading the pop-up notice regarding our International Clinic appointment policy, please click on ‘我知道了’(I understand) to proceed. 

You can now choose to make an appointment with any of our English-speaking physicians by clicking on the ‘挂号’ (Booking) button to the right of their name.

Please note: At this time, appointments for mental health counseling services with Stephen Guo, our English-speaking clinical counselor, can only be scheduled in advance by calling our international clinic at 0898-6615-1025 during regular business hours, Monday to Friday, 08:00-12:00 and 14:30-17:30.

Next, you will see a schedule of times when the doctor is available in the next week.They are listed according to the calendar date under morning “上午”and afternoon “下午”service times. Just click on the green button to see available appointment times. You can scroll right to see additional times for the following week. The system automatically displays appointments up to 7 days in advance.

Once you have selected the date and morning/afternoon you prefer, you will see a listing of available appointment times for your doctor. Simply click on the time slot you prefer, as shown below.

Note: Due to the unpredictable nature of patients’ medical needs, the actual timing of your doctor’s visit may vary from the scheduled appointment time. We appreciate your patience and understanding. Please arrive 15 minutes prior toyour scheduled appointment time. 

For Same-day appointments, please click on the ‘挂号’ (Booking) button to the right to select your preferred appointment time.  

Note: Due to the unpredictable nature of patients’ medical needs, the actual timing of your doctor’s visit may vary from the scheduled appointment time. We appreciate your patience and understanding. Please arrive 15 minutes prior to your scheduled appointment time. 

If there are no remaining same-day appointment bookings, you will see this screen, which gives you the option to select “预约挂号” (Schedule an Appointment) the bottom right to schedule an appointment on another day.

If you have used our online booking system before, you can simply select the appropriate Patient Name and Hospital ID number from the list. 

Existing patients: If you have visited us before but it’s your first time using our online WeChat booking system, you will be asked to enter your Hospital ID number and Name as it appears in our hospital system. You can find this information at the top of the page on a printed receipt from your last visit, a copy of your test results, or a copy of a prescription from our hospital.

New patients: If you haven’t registered as a patient in our hospital before,you can apply for a new Patient ID number by choosing “在线建卡” (Online Card Registration).

To complete registration, you must enter your real personal information in the boxes below. Please note: according to National Health Commission policy, patients should not provide false information when seeking medical care, as this may result in a delay in care or patient safety problems or medical errors.

For patients with an existing Patient ID number but who have not yet used our WeChat online booking system, you may be asked to enter additional informationto complete your file, as shown below.

Please note: “所在城市”(Residence Location) only supports Chinese characters. You can choose the province and city of your residence in China (For example, 海南 Hainan 海口Haikou), or you can choose “海外” (Overseas – the fourth option onthe left side) and select your own country from the list at center. After making your selection, click “确定” (Confirm) at the top right to proceed. If you cannot read Chinese characters, we recommend you ask a Chinese friend or family member assist you to ensure accuracy. We apologize for any inconvenience.

Once you have successfully entered your account information, you will proceed to this page, which allows you 15 minutes to proceed to the WeChat payment page by clicking on the green button at the bottom of the page. 

If you need to cancel your booking before paying, please choose “取消订单” (Cancel Booking) just below the green payment button

Congratulations! After paying your appointment fee, you will see a confirmation screen like this with the name of your doctor, patient name, fee paid, and appointment time information. At the bottom of the screen there is a “取消订单” (Cancel Booking) button. You should receive a text message (in Chinese) to your mobile phone number with the appointment confirmation information.

Note: Appointments not canceled 24 hours in advance will be considered ‘no-show’ and no refund will be given. After three ‘no-show’ appointments, you will no longer be able to schedule appointments for 3 months. So, please call to cancel your appointment as soon as you realize you won’t be able to attend.

We hope this new feature will create a smoother, more convenient process for our international patients to book appointments online. If you have any difficulties completing the process above, our international clinic staff wouldbe happy to guide you through the process the next time you come in person to visit our clinic.

Haikou People’s Hospital

Outpatient Building, 4th Floor

43 Renmin Avenue, Haikou, Hainan 570208

Our regular business hours are Monday to Friday 08:00-12:00 and 14:30-17:30 (closed on weekends and official Chinese public holidays).

International Clinic phone number: 0898-6615-1024 (business hours only)

Hospital main phone number (Chinese language only): 0898-6615-1001

For medical emergencies, please call ‘120’ or go to the nearest emergency department.

Source: Haikou People’s Hospital official Wechat account

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